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Why do you need a Managed Services Governance document?

The purpose of a Managed Services Governance document is to outline the methods to be used to deliver agreed service levels which are specified in the Managed Services Agreement. Contents will include:

·	procedures for measurement and reporting of service levels

·	procedures for reporting and identifying the cause of failures

·	procedures for acceptance of deliverables

·	procedures for managing change

·	procedures for specific audit requirements

·	procedures for staffing

Please contact us if you would like to know more about how a Governance document can benefit your organisation